Procure to Pay Operations Associate

Technical Support Agent (Level-3) will troubleshoot and resolve technical problems of Apigee customers by using the skills in Apigee product, debugging, networking and system administration. The Agent will provide technical support and guidance for peers to resolve complex technical issues.

Qualifications:

Job Responsibilities:
Own, troubleshoot and resolve complex technical problems

Lead and manage the customer�s escalations and critical issues through effective technical diagnosis and resolution

Create and deliver high quality incident reports for customer�s critical issues

Mentor other team members on handling and managing complex/critical issues

Develop a good understanding of Apigee product technology and enhancements by troubleshooting, performing deep-dive analysis, determining the root cause of customer issues

Job Qualifications and Experience:
Bachelor�s degree in Computer Science, Information Technology, or related field of study 4 or more years of IT experience

Good knowledge of Apigee Edge Cloud and Private Cloud (OPDK) products and architecture Strong troubleshooting skills in API Management and Gateway systems (preferably Apigee)

System/network administrator level knowledge of Linux/Unix or Windows operating systems Knowledge of Networking fundamentals (TCP/IP, Routing, Load Balancing, etc.)

Solid knowledge of web technologies (HTTP, HTML, DNS, TCP, etc.) and REST APIs Strong analytical and problem solving skills

Excellent written and verbal communication skills

Technical Needs: Google Apigee with troubleshooting skills

Alternate Skills: Mulesoft, Azure API management or API management

Domain Needs: Cloud and APIGEE Knowledge.